Version 1.0.1 - 16.05.2018
The operators of this website take the protection of your personal data very seriously. We treat your personal details confidentially and in accordance with the statutory data protection regulations and with this data privacy statement.
It is generally possible to use our website without entering personal data. If personal data (e.g. name, address or email address) is collected on our pages, this always takes place on a voluntary basis wherever possible. This data will not be passed on to third parties without your express permission.
Below is some information to let you know what data is collected during your visit to our website and how it is used.
The webpages sometimes use so-called “cookies”. Cookies do not cause any damage to your computer and they do not contain any viruses. Cookies serve to make our offer more user-friendly, effective, and secure. Cookies are small text files that are deposited on your computer and stored by your browser.
Most of the cookies we use are called “session cookies”. They are automatically deleted after the end of your visit. Other cookies remain stored on your end device until you delete them. These cookies enable us to recognise your browser next time you visit.
Server log files
Our web server automatically collects and stores information sent to us automatically by your browser in so-called “server log files”. These include:
Browser type and browser version
Operating system used
Host name of the computer accessing the server
Time of server request
This data cannot be matched to specific people and is not merged with other data sources. We reserve the right to subsequently review this data if we become aware of specific indications of unlawful use.
Other data collection
Additional personal data will only be collected if you provide these details voluntarily, for example when making an enquiry. If you provide us with personal data, we will only use it to answer your query and/or process the contract concluded with you. The data will only be stored for us for as long as it takes to implement of the process, e.g. as long as it takes to answer your query. Six weeks at the latest after the termination of the process, all personal data collected will be deleted, unless it is subject to statutory retention periods.
Data protection and email communication notice
Unfortunately, the transfer of information via the internet is not completely secure, so the security of the data sent via the internet to our web server cannot be guaranteed. Of course, we endeavour to store your personal data so that it is not accessible to third parties by taking all necessary technical and organisational measures. In particular, data is encoded in “XML” format (Extensible Markup Language) and sent encrypted via “SSL” (Secure Sockets Layer). You will notice an encrypted transmission when the address line of the browser changes from http:// to https:// and there is a lock symbol in the browser line. If SSL encryption is activated, the data you send to us using the contact form, for example, cannot be seen by third parties.
When communicating via email, complete data security cannot be guaranteed, so we recommend sending confidential information by post.
Inclusion of services and content of third parties
If we include content from third parties, e.g. YouTube videos or content from other websites on our website, the ability to consume this content via our website requires that your IP address be sent to the providers of this content (third-party providers). Otherwise, this content cannot be sent to your browser. Your IP address is therefore required to display this content. We endeavour to only use such content when the respective providers will only use the IP address to send the embedded content. If a third-party provider stores your IP address for other purposes, e.g. for statistical purposes, we have no influence on this and cannot give you any information in this respect due to a lack of knowledge.
Facebook social plugins
Our website uses social plugins (“plugins”) from the social network facebook.com, which is operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”). A list of Facebook social plugins and what they look like can be viewed here:
If you display a function of our website that contains such a plugin, your device will establish a direct connection to the Facebook servers. The content of the plugin will be sent by Facebook directly to the device of the user, which will include it on the website. User profiles of the users can thus be created using the processed data. We have no influence over the extent of the data that Facebook collects with using this plugin, and we can therefore only inform you based on our level of knowledge.
The inclusion of the plugin enables Facebook to receive the information that a user has accessed a corresponding page of our website. If you are logged into Facebook when doing so, Facebook can match the visit to your Facebook account. If you interact with the plugins, e.g. click the “Like” button or write a comment, the corresponding information will be sent from your device directly to Facebook, where it will be stored. If you are not a member of Facebook, there is still the possibility that Facebook will find out your IP address and store it. According to Facebook, only an anonymised IP address will be stored in Germany.
The scope and purpose of the data collection and further processing and use of data by Facebook, and the corresponding rights and possible settings to protect privacy, can be found in Facebook’s data policy at https://www.facebook.com/about/privacy
If you are a member of Facebook and do not want Facebook to collect data about you via our website and link it to your user data stored on Facebook, you must unregister from/log out of Facebook and delete your cookies before using our webpages.
Additional settings and objections to the use of data for advertising purposes can be found within the Facebook profile settings at https://www.facebook.com/settings?tab-ads
, or via the US site http://www.aboutads.info/choices
or the EU site http://www.youronlinechoices.com
. The settings are independent of the platform: In other words, they are adopted for all devices, such as desktop computers and mobile devices.
Use of Twitter buttons
Our website uses buttons for the service Twitter, Twitter Inc., One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland, which can be recognised by the stylised bird. With the aid of this button, it is possible to share a post or a page on our website on Twitter or follow us on Twitter.
If you access a page on our website that contains such a button, your browser will establish a direct connection with the Twitter servers. The content of the Twitter buttons will be sent by Twitter directly to your browser. We have no influence over the scope of the data that Twitter collects with the aid of this plugin and we provide information based on our level of knowledge. Accordingly, only your IP address and the URL of the respective website is shared when using the button, and they are not used for purposes other than to display the button.
In accordance with the provisions of the German Federal Data Protection Act (BDSG: Bundesdatenschutzgesetz
), all users of our website have the right to request information at any time about what data about them is stored and for what purpose it has been stored. In addition, a correction of incorrect data or the deletion of data can be demanded for data of which storage is unauthorised or no longer necessary.
We provide information about stored data upon written request.
This website uses functions of the website analysis service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.
Google Analytics uses so-called “cookies”. These are text files that are stored on your computer that enable an analysis of your use of the website. The information about your use of this website generated by the cookie is generally sent to a Google server in the USA, where it is stored. Google may also pass on this information to third parties, if this is mandated by law or if third parties process this data on behalf of Google.
Browser plugin to prevent data processing by Google
You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent the logging of the data collected by the cookie and related to your use of the website (incl. your IP address) from being sent to Google, and the processing of this data by Google, by downloading and installing the browser plugin available from the following link:
Objection to data collection by Google
Order data processing by Google
We have concluded an order data processing contract with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.
Demographics feature with Google Analytics
This website uses the “Demographics” feature of Google Analytics. This enables reports to be created that contain information about the age, gender, and interests of visitors to the website.
This data comes from interest-based advertisement by Google and user data from third-party providers. This data cannot be matched with a specific person. You can deactivate this function at any time via the display settings in your Google account, or generally prohibit the collection of your data by Google Analytics as described in the “objection to data collection by Google” section above.
Use of Mixpanel
In order to understand how our customers use the application and in order to constantly improve them, we use the tracking tool provided by www.mixpanel.com
, a website analysis service provided by Mixpanel Inc. Cookies might be used for this purpose. These are small text files that are stored locally on the computer of the website visitor to enable recognition during future visits to our website. Mixpanel Inc. collects and stores user data in pseudonymous profiles. As required by § 15 of the German Telecommunications Act (TMG: Telemediengesetz
), these pseudonymous profiles are not combined with personal data about the bearer of the pseudonym. You can object to data collection and storage for the purposes of web analysis at any time with future effect by deactivating this service by clicking on “Yes, I would like to opt out” at https://mixpanel.com/optout/
Use of Intercom
We use Intercom to provide infrastructure services, and to help us provide customer support and email notifications. Intercom is a Cloud-based Customer Support Services based in:
98 Battery Street, Suite 402,
San Francisco, CA 94111 USA
Responsible body in accordance with data protection law
Ravensberger Straße 17a